Frequently Asked Questions
Depending on the product, your order will be shipped from different warehouses. Most products are shipped from ourSwedish warehouse with a delivery time of 1-2 days.For larger packages, they are usually shipped from our warehouse in Germany or Spain with a delivery time of approximately 5 days. The remaining products are delivered directly from our supplier with a delivery time of between 6 and 12 working days. This way, we can ensure that you get a wide range and that we meet your needs with products of the highest quality, while offering competitive prices.
We always offer free shipping on all orders in Sweden.
The delivery time for your order depends on the product and where it is shipped from:
- Fast delivery products : Products marked "1–2 business days" on their product page are shipped from our warehouse in Gothenburg and are usually delivered within 1–2 business days.
- Larger products (e.g. scratching posts, litter boxes and adjustable dog ramps) : These are shipped from our warehouses in Germany or Spain and have a delivery time of approximately 5 working days.
- Made-to-order items : Some products are shipped directly from the supplier and delivered within 6–12 business days, depending on destination and demand.
For more specific information about the delivery time for a particular product, please see the product page.
Orders are normally shipped within 1-2 days. For express delivery products, they are usually shipped the same day if you order before 12:00.